How FixGrid runs on
EcoService OS + Maya AI
A Howard County, Maryland repair operation replaced phone tag, paper checklists and week-long invoicing with one AI-orchestrated field service OS.
Same-day appliance and HVAC repair across Columbia, Ellicott City, Catonsville and Elkridge.
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Same-day promises, analogue operations
FixGrid competes in a market where every operator advertises same-day service and a 30-day guarantee. Winning that promise is an operations problem, not a marketing problem.
Missed calls became missed revenue
Calls landed while every tech was under a sink. A voicemail in this market is a booking that went to the next result on the page.
Second truck rolls on wrong parts
A misread model plate or an unfamiliar error code meant ordering the wrong part and returning days later — killing both margin and the same-day promise.
Dead zones ate the paperwork
Basements, crawlspaces and mechanical rooms have no signal. Notes, photos and checklist ticks were retyped at the end of the day, or lost.
Cash arrived weeks late
Paper invoices mailed after the job meant receivables sat open long after the repair was finished.
What FixGrid actually runs
Answers after hours and during peak, qualifies the appliance or system, and books straight onto the board against live crew availability.
The tech photographs the model plate or error display; Maya returns the likely fault, candidate parts and an estimate range before the customer is quoted.
Jobs are sequenced by territory and skill, and re-optimised live when a repair overruns or an emergency call lands.
Status changes, notes, checklist items and photos queue on the device in a dead zone and sync automatically when signal returns.
Checklist, photos and customer signature captured on the truck, so the job closes before the van leaves the driveway.
Card and ACH payment from the invoice link via Stripe Connect, with funds landing same or next business day.
From signup to full crew adoption
- ✓Customers, equipment history and price list imported
- ✓Service territories mapped across Howard County
- ✓Maya trained on brands serviced, pricing and after-hours rules
- ✓Techs onboarded on the mobile app, roughly 30 minutes each
- ✓Offline outbox validated in real basements, not a lab
- ✓Stripe Connect activated for card and ACH payouts
- ✓Photo diagnostics used on first visit for unfamiliar units
- ✓Post-repair review requests sent automatically
- ✓Monthly review of first-trip fix rate and open receivables
Measured outcomes
We publish outcome numbers only once they are verified against the operator's own reporting.
Verified performance figures for this deployment — first-trip fix rate, dispatch admin time saved and days sales outstanding — are being finalised with the operator and will be published here with the measurement window stated. We do not publish estimated results.
Want the same workflow in your operation? See pricing or start the 14-day trial.
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